TECHNICAL REQUIREMENTS

SYSTEM REQUIREMENTS:

• Internet connection with speeds of 1 Mbps or higher (broadband is recommended)
• For hosts: speakers, microphone, and camera (optional)
• For attendees: speakers, microphone (optional) and camera (optional)

To test your connection speed and computer configuration click here.

SUPPORTED BROWSERS:

• Google Chrome versions 55 and later
• Safari versions 9 and up (with plugin), Safari 11 and up (without plugin)
• Opera 44 and above
• Mozilla Firefox versions 50 and later
• Microsoft Edge (all versions)
• IE 11 and above
• Vivaldi (all versions)
• Yandex 16

BANDWIDTH REQUIREMENTS:

The bandwidth used will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, Wi-Fi or Wired environments.

* We do not recommend connecting by 2.4 Wi-Fi because of radio noise and Bluetooth interference that can lower your connection quality

Recommended bandwidth for single broadcast viewers:

• For external streaming source: 3.5 - 5.5 Mbps

Frequently Asked Questions

1. How to access the webcast?
   In order to log in to the webcast, enter your e-mail address in the login field, wait for the one-time passcode which will be sent to your email, enter it in the login field and then click Next.
2. Why did I not receive a one-time passcode?
   Make sure you entered the right e-mail address, check your SPAM folder, wait a couple more minutes. If the problem persists, please contact us.
3. How to change my data in the subscription service?
   To edit your data in the subscription service, please go back to the registration website, visit kpmg.com/pl/subskrypcje and follow the instructions provided.
4. How to delete my account?
   To delete your account, please go back to the registration website, visit kpmg.com/pl/subskrypcje and follow the instructions provided.
   
   Note: Users registered as participants of a KPMG webcast or an on-site event will not be able to delete their accounts. In such a situation, the user must firstly cancel their participation in the online/on-site event. If the user unable to withdraw their participation from a given event, they should contact us at:
5. Why the broadcast keeps freezing (buffering)?
   Most likely, the issue is inadequate broadband speed. Close out unnecessary applications (downloaders, online communication tools etc.) and browser windows. Next, try to access the event one more time. If it does not help, please try using an alternative Internet connection, e.g. a mobile hotspot. If you are using an Internet connection provided by your company, please contact your IT Team, and ask if the video connector ports are not blocked by default.
6. Why do I hear sound but have no picture?
   Most likely, the issue is inadequate broadband speed. Close out unnecessary applications (downloaders, online communication tools etc.) and browser windows. Next, try to access the event one more time. If it does not help, please try using an alternative Internet connection, e.g. a mobile hotspot. If you are using an Internet connection provided by your company, please contact your IT Team, and ask if the video connector ports are not blocked by default.
7. Why do I have picture but hear no sound?
   Check if sound is enabled on your computer, system, or browser tab.

If the problem persists please contact our tech support team at: pomoc@transmisjeonline.pl.